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Nov
27
DVMInsight 5.6.5 - Change Deployed to Production include fix for Weasis Viewer
Posted by Lindsey White on 27 November 2017 09:41 AM

 

 

 

FYI –  we successfully deployed a change to DVMInsight on November 22nd.  This change corrected the issue with customers being unable to access and use the WEASIS image viewer.

 


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Sep
1
DVMInsight Server Issue
Posted by Lindsey White on 01 September 2017 08:35 AM

Update 9/15/2017: Our research and development team is continuing to monitor and investigate the image registration issues. Please continue to resend or manually upload images as needed and contact DVMInsight Support if you need additional assistance. Thanks again for your patience!

 

There have been reports of images missing from submissions.

If your cases are missing images please resend or manually upload images through your account on the Submit Request page. For additional instructions, please refer to the following page: http://www.dvminsight.net/Knowledgebase/Article/View/52/0/how-do-i-upload-dicom-images

Please contact us if you need any assistance at support@dvminsight.net.

 

We will let you know when the server issue has been resolved.

Thank you for your understanding and patience!

The DVMInsight Support Team

 

 


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Aug
23
Company Admins: Billing Information Available on www.dvminsight.com
Posted by Lindsey White on 23 August 2017 08:56 AM

Monthly billing information for your Company on the DVMINSIGHT Platform is available online.

Billing files will be posted online on the 1st of the month under your Administrator profile and will remain online for future reference.

Log into your Administrator profile on dvminsight.com

If you don’t know your Admin username/password, please Submit a ticket for assistance.

 

Once logged in, Go to Productivity and select Monthly Billing Files

Folders are arranged by your Company number

Click your Folder and click the sub folder for the month you need

 To download a file, click on the file and click the green arrow. You can also right click to download.

See attached PDF for screen shots.

 

Please email support@dvminsight.net with any questions.

Thank you!

The DVMInsight Support Team


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Sep
7
Welcome to the Technical Support website for DVMINSIGHT!
Posted by Angela Skidmore on 07 September 2011 10:43 AM

Please browse the Knowledgebase for helpful articles on using the DVMInsight Website at www.dvminsight.com.

Hours of Operation: Monday- Friday 8:00 am to 8:00 pm Eastern Standard Time.

For website assistance, submit a ticket to DVMInsight Technical Support. You do not need to login or subscribe to submit a ticket.

If you submit a ticket after 8:00 pm Eastern Standard time Monday-Friday, Saturday or Sunday your ticket will be answered the following business day.

If you need emergency after-hours assistance, please call our toll free number at 866-669-8090 and follow the prompts to be transferred to our after-hours support team.

 

DVMInsight support will be closed during the following holidays observed in the United States:

  • Memorial Day, Monday, May 29, 2017
  • Independence Day, Tuesday, July 4, 2017
  • Labor Day, Monday, September 4, 2017
  • Thanksgiving Day, Thursday, November 23, 2017
  • Christmas Day, Monday, December 25, 2017

 

Please contact your Consultant or Company for any questions regarding billing or turn-around times.

Contact information for your Consultant or Company can be found through your account on www.dvminsight.com. Select Reader/Consultant Contact Information from the Support drop down menu on the right hand side.

 

Are you looking to set up an account with DVMInsight?

DVMInsight is a platform that Consultants and Companies use to provide their Clients with teleradiology services. If you are interested in setting up with a Consultant or Company that uses our website, please complete the New Client Account Request Form and submit to support@dvminsight.net.

 

 

 

 

 

 


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